An RPA program will incur additional/ongoing costs for any organization. While creating a business case, it is necessary to consider the below mentioned costs to compare them against the actual ROI gained.
The factors that play a crucial role in delivering ROI are
Organizations focus more on the TCO (Total Cost of Ownership) and not on the above factors and eventually figure out in the long run that they are not making any ROI and tend to stop the program.
The costs involved in any RPA Program are
1. Development costs (for the entire RPA Development lifecycle)
2. One-Time costs
3. Infrastructure costs
4. Configuration costs
5. LOB (Line of Business) costs
6. BOT Hosting costs
7. Training costs
8. Infrastructure Maintenance costs
9. Employee Redundancy costs
10. Support & Maintenance costs
11. Additional management costs
ROI may not be gained during the 1st year of the program, however, accounts books may certainly reflect the ROI gains from 2nd year onward as most of the above costs will not be incurred if the above factors are also considered while creating the business case.
About the Author
Ketan Sathe is leading RPA practice for Dynpro and has 20 years of overall experience spanned across iRPA, Software Development, Telecom Operations and Manufacturing. Over the last 5 years he was instrumental in managing teams and delivering RPA solutions across BFSI, Retail and Healthcare domains across UK, South Africa and USA. You can reach out to him at firstname.lastname@example.org.
DynPro is a voice of experience in world-class IT Solutions. We are firmly rooted in technology and our expert IT professionals deliver tailored IT solutions to solve your business challenges. For over 24 years, DynPro has supported organizations across the globe while focusing on the right people, processes and technologies, our solutions are focused on delivering the digital core for organizations ranging from Fortune 500 companies to small and mid-size companies. The core practice areas include, Process Transformation, Data and Integration and Automation and Advanced Analytics.