Case study
Spirits & Beverage Manufacturing
Intelligent Automation, RPA
20
FTE Savings
The Challenge
Sales orders from multiple countries were processed by hand, extracting data from PDFs and re-keying it into SAP and web portals.
High transaction volumes and inconsistent regional processes triggered SLA breaches, delays, and compounding inefficiency.
Manual validation, data entry, and country-specific business rules capped scalability and raised the risk of costly processing errors.
Our Solution
Developed an Automation Anywhere 360 RPA solution with a scalable, database-driven architecture automating sales order processing end to end.
Automated data extraction from SharePoint and PDF documents, integrated with SAP and SQL databases, and enabled parallel processing across multiple virtual machines.
Implemented standardised business rules covering credit validation, product verification, pricing checks, and automated web portal updates for country-specific requirements.
Business Impact
Achieved near 100% processing accuracy while dramatically improving sales order processing speed and reliability.
Reduced SLA breaches and eliminated repetitive manual tasks, delivering approximately 20 FTE in savings.
Increased operational efficiency through standardised automation and consistent execution across every country in scope.
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