Case study
Computers & Electronics Manufacturing
Managed Services , Application Management Services
24×7
Production Support
The Challenge
The organisation needed a scalable SAP AMS model to stabilise its SAP S/4HANA environment while transitioning off a legacy support structure.
Evolving connectivity, reduced support capacity, and reporting limitations threatened service quality across US and European operations.
Complex business processes, multiple enterprise integrations, and rising enhancement demand called for continuous support, automation, and long-term platform optimisation.
Our Solution
Delivered end-to-end SAP S/4HANA AMS across OTC, P2P, Treasury, Finance, and logistics processes, with agile enhancement delivery and 24×7 production support.
Implemented enterprise integrations connecting SAP with CRM, payment, logistics, banking, and Microsoft platforms while automating reporting and business workflows.
Established automation through SAP BTP CI/CD pipelines, CDS-based analytics, Electronic Bank Reconciliation, IDoc integrations, and extensible SAP applications.
Business Impact
Stabilised the SAP S/4HANA platform while reducing production incidents, accelerating enhancement delivery, and lifting service reliability across global operations.
Streamlined financial reporting and business processes through automated integrations, CDS-based data models, and real-time analytics.
Cut month-end and year-end processing effort, strengthened logistics partner communication, and established a scalable AMS framework for long-term growth.
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