Case study
Building Materials
Enterprise Solutions, Salesforce
100%
Unified Commerce
The Challenge
The e-commerce storefront lived entirely outside Salesforce, forcing separate platforms for product configuration, inventory, and order management.
Managing products, customer orders, and inventory across disconnected systems destroyed business visibility and multiplied administrative complexity.
The business needed a single, scalable, Salesforce-native commerce foundation to end platform fragmentation for good.
Our Solution
Implemented Salesforce B2B Commerce Cloud to consolidate storefront, product catalogue, inventory management, and order processing into one platform.
Integrated the full commerce lifecycle, order fulfilment, returns, cancellations, refunds, and Stripe payment gateway for frictionless transactions.
Unified e-commerce operations inside Salesforce with centralised product management and streamlined workflows.
Business Impact
Unified e-commerce, inventory, and order management within Salesforce, retiring the need for multiple disconnected platforms.
Improved operational efficiency through streamlined order processing, centralised product management, and automated commerce workflows.
Delivered a seamless buying experience with secure payments, integrated fulfilment, and full visibility across the commerce lifecycle.
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